Fast growing IT Services Company in Wake Forest accepting resumes for Tier 1 & Tier II support technicians for Remote and On-site repair. Applicant will be responsible for providing excellent customer service as well as proactive and reactive work on a variety of computer systems and networks.

Job duties include but are not limited to:

  • Proactively manage Help Desk tickets to ensure timely resolution of incidents and proper escalation
  • Experience with Active Directory, server operating systems, VoIP, networking and business class firewalls preferred.
  • 1 year of experience working in a helpdesk environment preferred
  • Experience working in team environment
  • A+ Certified or equivalent experience
  • Excellent customer service and organizational skills
  • Strong problem solving skills
  • Windows and/or Mac experience
  • Ability to multi-task and thrive in a fast paced environment


  • Perform end user support related to tasks and special projects as assigned
  • Remotely troubleshoot basic and advanced computer and network issues
  • Organize and utilize all available support resources including emails, documentation, contact lists, knowledge base, online research and ticketing system information
  • Create, maintain, and update detailed ticket logs to document end user interactions

Please provide a resume including at least 3 references, requested salary and possible start date.

  • Max. file size: 300 MB.
  • This field is for validation purposes and should be left unchanged.